FAQ

The Zen Datalogger is a great way to achieve a stand–alone method for data logging. The station can be used as a 16 input stand-alone logger, or as part of a SCADA data highway with backup logging facility. The data will be logged on a 1Gb micro SD card.

This message displays if the programming cable was pulled out before your meter’s configuration was succesfully completed. If you are seeing this message, your meter has not been set. Please follows steps to configure it again.

Make sure the unit has the auto-ranging mode enabled. (It is enabled by default on some modes when using the default scaling, but can be set manually by using custom scaling). If you already have enabled auto-ranging, you can check what type of overflow has occurred by looking at the last decimal point.

1. If the display shows “oVEr.” with the last decimal point illuminated, the display has reached the internal limit of the display value register. This can happen as a result of improper custom scaling. The largest number the result register can hold is +/-32767 counts. As an example, if you try to scale the 0-10V range to show 0.000 to 40.000 it will overflow at 32.767 (8.2V). To fix this problem, after choosing custom scaling you should lower the number of decimal places so that it is scaled from 0.00 to 40.00 and the unit will operate as normal.
2. If the display shows “oVEr” without the last decimal point illuminated, the input signal is over range. E.g. trying to put 1.5 V into 1V range input. Use a smaller signal, or a different input range.

No. Both outputs will be active but the unit can only load the calibration for one signal type at a time. The other output will have a meaningless output and should not be used.

All of our products that have front-panel programming buttons are protected against accidental tampering by use of PIN codes. If you don’t know what the PIN code is for your device, start by trying the factory default code, which is ‘1‘.

If this doesn’t work, you can reset your PIN number to ‘1‘ by pressing the Up, Down and P buttons at the same time. (This key combination can be difficult to execute, and you may need several tries to get it right.) You can then re-enter the menu system using the PIN number ‘1‘, and customise the PIN to a number of your choice by following the instructions in the product’s user manual.

Yes, we can arrange product training via Skype or webinar. To attend, you’ll need to:

• Ensure you have a working webcam / mic
• Use headphones (to prevent feedback)

Please get in touch to enquire about online training.

• Install Define ToolBox first.
• Connect the compatible product to your PC using the Bridge Key, as shown in the diagram below.
• Click the green ‘Connect’ button.

If ToolBox cannot detect your device, make sure that all connections between the Bridge Key and your device are secure. The interface cable that connects the programming port on your device to the back of the Bridge Key USB programmer needs to be pushed in all the way to make a connection – this can sometimes require more force than expected.

Pentium 90 MHz microprocessor or higher. VGA 800×600 monitor. 24 MB RAM for WINDOWS 95, and 32 MB for WINDOWS NT. Operating system: WINDOWS NT 3.51 or later release, or Microsoft Windows 95/98. At least 10 MB of free space on hard disk.

Make sure everything is connected correctly and all cords are pushed in firmly.

Ensure when you connect, you click the green “Connect” button rather than the orange “Simulate” button. The simulate button is for demonstration purposes and for setting up a meter you do not have physical access to.