We value and respect your privacy
Define Instruments values you as our customer and your privacy. Be assured that all personal information is only used for efficient processing of your order. This information is used by us and our authorized distributors for contacting and identifying customers and their needs. We will not sell, rent or loan any of your personally identifiable information (PII) to any third party in any circumstances.
Spam is a nuisance for everyone
Unsolicited, “spam” mail is not sent to Define Instruments customers. The only email customers will receive, are updates to their recent orders and occasional promotions, if requested. Customers can unsubscribe from our promotion list at anytime by using the “Unsubscribe” link provided within each email.
Contact, product enquiry and purchasing forms
Our site’s registration form requires users to give us contact information (such as their name and email address). The customer’s contact information is used to contact the visitor in the event of a problem when processing an order. For example, problems with credit card verification, product availability, etc.
Our site uses an order form to request information from customers. We collect visitor’s contact information (such as their email address), and financial information (for example their account or credit card numbers). The customer’s contact information is used to get in touch with the visitor when necessary. i.e., in the event there is a problem processing an order, corporate changes, or changes in privacy practices. Financial information that is collected is used to bill the user for our products.
This website takes every precaution to protect your information. When you submit sensitive information via this website, it is protected both on-line and off-line. When our order form asks you to enter sensitive information (such as credit card number), that information is encrypted.
Note: Secure pages such as our order form have an https URL and display a lock icon in the address field of your browser.
While we use SSL encryption to protect sensitive information on-line, we also do everything in our power to protect your user-information off-line. All of our users’ information (not just the sensitive information) is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Lastly, the servers that we store personally identifiable information on are kept in a secure environment.