Every successful system starts with a solid strategy. At Define Instruments, we transform the way you capture, process, and act on data with our comprehensive four-step process.
Step 01
Build a Smarter Future with a Targeted Data Strategy
We assess the data you could capture and define the key data points that will impact your business most.
What are the biggest challenges in your day-to-day operations?
What feedback are you hearing from customers about your product or service?
Where are your customers experiencing issues or dissatisfaction?
These insights and more shape a data strategy that drives machine optimization, customer satisfaction, and long-term growth.
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Step 02
Build Smarter Systems That Work Seamlessly
We identify the key metrics needed to drive performance and design a system tailored to get you the data you need.
Calculate sensor inputs to enable real-time machine monitoring.
Implement machine control features where needed for precision adjustments and automation.
Develop a custom dashboard that puts essential metrics, critical alarms, fault notifications, and data trend graphs at your fingertips.
Create API links to third-party services like scheduling, accounting, and other business software for seamless data flow.
Every element — from sensors to dashboards to integrations — is designed for reliability, scalability, and smarter decision-making.
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Step 03
Turn Data into a Clear Plan of Action
Prioritize the tasks that matter most to minimize labor and callbacks and maximize your bottom line.
Flag low or out-of-stock items — like tank levels — so you can prioritize restocking before issues arise.
Automate customer reminders for routine maintenance, reducing downtime and customer disruptions.
Generate a prioritized service schedule with detailed machine stats, ensuring technicians have the right parts and tools for the job — no callbacks required.
By transforming data into daily, actionable steps, your team stays proactive, efficient, and always in control.
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Step 04
Ensure Long-Term Success with Expert Support
Equip your team with the knowledge and skills to maximize your system. As your business grows, our flexible system grows with you — allowing for seamless additions and customizations, all of which can be done remotely.
Your team will be fully trained to confidently use the system, ensuring smooth operations from day one.
Our experts can remotely dial in to diagnose and resolve problems quickly, minimizing downtime.
We can add new features, integrations, and enhancements without interrupting operations.
With Define IoT managing your equipment, every minute counts — and we make sure none of them are wasted.
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Tailored IoT Solutions
A System that Grows With You
Get the data you need with our custom gateway.
We engineered the Define G3 IoT Gateway and can customize it to ensure we pull the data you need to make better business decisions. Whether you’re focused on scaling, efficiency, or better customer experiences, our gateway makes it all possible.
Maximize Your Bottom Line
40% Less
Breakdowns
Real-time monitoring and proactive maintenance reminders reduce equipment breakdowns
38% Labour
Savings
Improve the efficiency of your operations and reassign staff to new business.
OoS Events
Down to <1%
Increased sales and profits with happy customers.
Client Case Studies
Real Results from Define Instruments
Discover how we’ve transformed businesses just like yours.
