Discover how Define Instruments helped Mosquito Nix modernize their systems, streamline operations, and deliver a seamless service experience using IoT technology.
Mosquito Nix IoT Case Study
Transforming pest control with real-time IoT innovation.
Step 01
Aligning on Data and Goals
We started with a Data Strategy Session to dive into their service model, exploring customer pain points, operational bottlenecks, and growth aspirations. By identifying challenges and opportunities, we built the foundation for a customized, optimized IoT solution tailored to their vision.
What They Gained From Step 01 With Us
Clear understanding of key metrics to track and measure
Defined tools and interfaces needed for a seamless customer experience
Identified barriers to scaling and outlined strategies to overcome them
Step 02
Delivering a Tailored IoT System
We developed a powerful IoT solution to elevate their service capabilities, featuring an IoT gateway for real-time spray control, tank monitoring, and no-spray detection. To enhance user experience, we designed a custom mobile app, enabling customers to manage schedules and skip sprays during outdoor activities with ease.
What They Gained From Step 02 With Us
A cutting-edge, cloud-controlled spray system
Real-time monitoring for spray systems across all locations
Enhanced customer control and convenience through a custom app
Step 03
Streamlining Operations with Smart To-Do Lists
Using the Define Dashboard, we transformed their critical data into actionable insights. Key metrics like tank levels and pressure were visualized in real time, while the system automatically generated daily service schedules. By prioritizing low and empty tanks, we streamlined their operations and improved efficiency.
What They Gained From Step 03 With Us
Automated, prioritized daily service schedules
Remote diagnostics for proactive maintenance
Real-time alarms for faults and empty tank events
The Challenge
Scaling Smarter in a Demanding Market
Mosquito Nix needed a solution to optimize their pest control systems, enhance reliability, and reduce operational inefficiencies.
Outdated PLC Systems
Legacy systems lacked connectivity, relying on customers to manually report issues.
Limited Visibility
The absence of real-time data left them unaware of how customers were using their system, making it difficult to meet customer expectations.
Inefficient Operations
Outdated practices, such as fixed service schedules, hindered scalability and resulted in wasted labor hours.
Step 04
Ongoing Partnership and Support
Our cloud-based solution provides seamless remote support for swift issue resolution and guidance. Beyond troubleshooting, we work closely with Mosquito Nix to introduce new features, improve reporting, and boost efficiency. This partnership ensures their systems grow and adapt to meet evolving business needs.
What They Gained From Step 04 With Us
Hands-on remote support for troubleshooting and guidance
Continuous identification of operational efficiencies
Regular updates with new features tailored to their goals
Reduced Costs
Significantly cut labor, fuel and vehicle costs, enabling staff to be reassigned to other areas.
Enhanced Customer Experience
Proactive fulfilment, combined with simple user control, has improved customer loyalty.
Scalable for Franchises
Increased efficiency has enabled them to successfully launch their franchise model.
"Define's system revolutionized our operations, cutting labor, fuel, and time costs. It elevated our service quality, leading to more satisfied and loyal customers. We have now confidently launched our franchise model."
Jennifer O’Neal
VP of Operations, MosquitoNix
The Define IoT Solution
A Scalable Business Model
The Define solution transformed their business model, by providing real-time tank level monitoring, and transitioning them from a fixed service schedule to a dynamic, daily schedule that prioritizes customers with low tank levels.
Image Caption: A customized dashboard displays tank levels and spray metrics for a Florida customer, while remote diagnostics streamline troubleshooting and minimize service calls.
Image Caption: Mobile app developed by Define, allows the customer to have complete control of their spray schedule.